Trust + Safety

Your child’s safety is our priority. We believe you should always know what data we collect from you and how we use it, and that you should have meaningful control over both. We want to empower users to make the best decisions about the information that they share with us.

Where can I find Wonder Workshop’s privacy policy?

You can find Wonder Workshop’s privacy policy linked in the footer on all of our site pages: https://www.makewonder.com/privacy.

Are Wonder Workshop’s robots and software COPPA compliant?

Yes; Dash, Dot, Cue, and their companion apps are COPPA compliant and COPPA certified. Wonder Workshop works with kidSAFE, which is one of a very few organizations approved by the FTC to confer COPPA Certification, which is reviewed annually under the Safe Harbor program. Learn more about COPPA here.

Software

Wonder Workshop does not collect any personal information about children under 13 with its apps or connected software without parental consent.

Wonder Workshop’s mobile apps for Dash and Dot, designed for kids ages 6+, do not have associated user accounts. Therefore, we do not ask for or collect any personal identifying information. The apps and the connected software – Go, Path, Xylo, Blockly, and Wonder – are downloaded to compatible devices, where any user behavior, such as in-app puzzle progress or the Blockly profile entries, are stored locally via cookies.

The Cue™ mobile app may require the creation of an account via email. If the user is identified as under the age of 13 via a birth date check, we require a parent or guardian’s consent. The Cue™ mobile app is made available to users via the Apple App Store, Google Play Store, and Amazon Appstore.

The Cue™ desktop app is available to users in an educational setting via the Microsoft Store on Windows10 and via https://code.makewonder.com on Chromebooks.

Teachers and students can log in via their Google and Microsoft Single Sign-On (SSO) methods.

Teachers or guardians have the option to create COPPA-certified student accounts by sharing classroom codes.

None of the student accounts are ever publicly displayed or shared. Only the student or the proxy who created the account has access to the said account with the chosen username and password. We recommend updating usernames and secure passwords once a year.

The only app and connected software data that we do collect automatically is not personally identifying information. It can include anonymized details related to the device – smartphone, tablet, computer, etc.– used to access our product or service, diagnostic data (e.g., crash information) of the robot in use data related to your use of and engagement with our account system, apps, etc.

Websites

Our play.makewonder.com website is designed to support adults and kids’ use of products, from setup to implementation. No data is collected from users when they visit the play.makewonder.com website.

Our www.makewonder.com website does not market to children. We respect our adult visitor’s privacy, and we strive to be clear on what data we do and do not collect:

  • We do automatically collect data related to your use of and engagement with the website – where and/or how long users stay on the website – and whether you clicked or opened an email (open rates, click through rates) in efforts to improve our internal practices to provide you with the most streamline web experience and relevant email and newsletter information.
  • If you make a purchase, create an account, engage through social, or apply for a job, you are voluntarily sharing the following data with us:
  • We do collect the following information only if you opt into sharing this data with us through our website when purchasing, creating an account, engaging through social media, or applying for a job:
    • Identity: first name, last name, age, username, and password
    • Contact: email and mailing address
    • Payment: shipping and billing information required to process your shipment(s). We do not store any payment details such as credit card numbers, bank accounts, or other forms of payment used to process orders placed through our web store
    • User Content: text, image, video or a combination of such media authored by using our Service
    • Advertising and Social Media: certain personal data – determined by your privacy settings within your Browser(s) or Social Media profiles – when you interact with our ads and other related content
    • Job Data: details related to your work history if you apply for a job with Wonder Workshop

GDRP

What is GDPR?

The European Union (EU) has established the General Data Protection Regulation (GDPR) to protect the processing of an individual’s personal data and the free movement of that personal data. We have created a strict set of privacy guidelines to support these changes. As part of this, we have updated our Privacy Policy and Terms of Service. These updates provide more transparency and insights as to how Wonder Workshop protects your privacy, gives you security, and ensures you have control over your information.

How does Wonder Workshop comply with GDPR?

Privacy

  • Our updated Privacy Policy has all the information you need to understand what information we collect, why we collect it, how we use and store it, and when and with whom we share it.
  • No matter who we work with, you will always be protected under Wonder Workshop’s Privacy Policy. You can see a full list of the third-party services and what information we share with each, so you’re always in the know.

Security

  • Wonder Workshop’s servers are in highly secure, military-grade data centers that are access-controlled. Wonder Workshop uses bank-grade security at the software and network level to ensure all information is transmitted securely.

Control

  • Updates to our privacy policy explain the rights and choices you have over your personal information.

We encourage you to review the updated Privacy Policy and Terms of Service in full, which apply to all of our services and programs effective [Insert PP Date].

GDPR Frequently Asked Questions

What personal information do you collect about students?

We ask for the minimum necessary information from students to register for the service: often just a name. In general, we don’t ask for gender, email, address, or student ID. Anything else collected is restricted to information needed for educational and safety purposes, or to provide and improve the service. For the classroom-focused, Cue web app, we do ask for an email address in order to associate the account with the Teacher’s account, but there is a Student Privacy Agreement that must be agreed to by a Teacher, on behalf of the Parent, before the user’s submission is allowed. Please see our privacy policy for more details on information collected directly from students.

What personal information do you collect from teachers, parents, and school leaders?

Personal information is information that can be used to identify or contact a particular individual or a particular device. We never collect sensitive personal information, as defined by GDPR standards.

We do ask for some limited information such as email, which is provided directly from teachers, school leaders, and parents. We also collect some information related to technology issues in order to provide you with the best possible experience. You can read more in our Privacy Policy.

Will my information ever be sold or rented to other organizations?

No. Your personal information is your own. Wonder Workshop never sells or rents the personal information you give us to any third parties, for any reason.

I want to exercise my rights under GDPR. Where can I do that?

Please contact us at gdpr@makewonder.com or by clicking on the Contact Us button at the bottom of this page and a member of our team will be in touch with you shortly.

Does Wonder Workshop ever share, rent, or sell user information to third parties?

No. Wonder Workshop does not share, rent, or sell user information, ever. The data that we retain is used to enhance our products and the overall user experience with Wonder Workshop.

How does Wonder Workshop work with schools?

The parameters outlined above are applicable to our work with adults and kids, whether in a home or school setting. Do ask your school about whether or not the teachers can act in proxy for parents or caregivers when setting up student accounts for student under the age of 13. We share best practices for protecting kids’ privacy with our educators on a regular basis through training and shared content. When it comes to third-party plugins, service provides, etc., we follow the necessary COPPA requirements and review our practices with kidSAFE annually.

What if I need to make changes to or have questions regarding my account?

If you need any assistance, please contact our Customer Care Advisors – support@makewonder.com.

We are here to help!

If you have any questions about our robots, apps, or need assistance with your account, please contact our Customer Care Advisors.

Contact Us